Unit 1: key terms (main types of tourism – reasons why people travel – types of tourists – types of destinations – …etc)
Unit 2: Global tourism ( factors affecting tourism demand – features of destinations – managing destination sustainably – impacts of travel and tourism – …etc)
Unit 3: T&T organizations ( roles of tourism organizations – types of transport – sustainability in transport – transport infrastructure – …etc)
Unit 4: customer service (importance & delivery of customer service – skills required in the T&T industry – …etc)
Unit 5: Destination marketing ( importance of marketing – marketing mix – market research & segmentation – …etc)